Delivery & Returns

Waiting for coffee is rude. Here’s everything you need to know about delivery, tracking, returns and exchanges.

Delivery within New Zealand

Your order is packed and dispatched from our Auckland depot by Supply Chain Solutions, our third-party logistics provider owned by NZ Post.

Orders are dispatched Monday to Friday, excluding public holidays.

Orders placed before 10am NZST on a working day are generally dispatched that day. Orders placed after 10am, during a weekend or on a public holiday will usually be processed on the next working day.

Once your order has been dispatched, the normal delivery targets are:

North Island: Expected overnight delivery
South Island: Expected delivery within two working days
Rural addresses: Please allow additional time

These are standard delivery targets rather than guaranteed timeframes. Weather, public holidays, courier network disruptions and other circumstances outside our control can occasionally cause delays.

Shipping costs

Standard New Zealand shipping: $6
Free shipping: Orders over $100

Tracking your order

Once your order has been dispatched, you’ll receive an email containing your NZ Post tracking number and tracking link.

You can also find your tracking information by logging into your Rude Coffee account and opening the relevant order.

Your NZ Post tracking page will provide the most current delivery estimate and parcel updates.

If your tracking has not updated for several working days, or you believe your parcel may be missing, email hello@rudecoffee.nz with your order number and we’ll investigate it with our logistics team.

Incorrect or damaged orders

That’s not the kind of rude we’re into.

If your order arrives damaged or you receive the wrong product, email hello@rudecoffee.nz with:

Your order number
A brief description of the problem
Clear photos showing the issue

Please do not return the product until we have replied with instructions. We’ll sort it.

Changed your mind?

You can request a change-of-mind refund or exchange within 30 days of your order being delivered.

To qualify, the product must:

Have been purchased directly through the Rude Coffee online store
Be returned to us before a refund or exchange is processed
Be in its original packaging, with the box in good condition
Have all remaining sachets unopened
Meet the minimum remaining-sachet requirements
Not have been purchased during a sale or promotion

The minimum quantities that must remain are:

7-sachet box: At least 5 sachets remaining
30-sachet box: At least 27 sachets remaining

To begin a return, email hello@rudecoffee.nz within 30 days of delivery and include:

Your order number
The reason for the return or exchange

We’ll reply with the correct return address and instructions.

Please do not send a return before contacting us. Rude Coffee is not responsible for returns sent to an incorrect address.

Please include your name and order number inside the returned package so we can identify it.

Once your return has been received and approved, your refund or exchange will be processed.

Exchanges

Want to swap flavours instead? Easy.

The same eligibility conditions listed above apply to exchanges.

Each eligible order can be exchanged once. Products supplied as a replacement following an exchange cannot be exchanged again.

We’ll arrange the replacement after your return has been received and approved.

Return shipping costs

For change-of-mind returns and exchanges:

The customer is responsible for return shipping costs
The original shipping fee is non-refundable

If your order is damaged, faulty, incorrectly supplied or not as described, contact us before returning it.

Where required under New Zealand consumer law, Rude Coffee will arrange or reimburse reasonable return shipping costs.

Order cancellations and parcel redirection

Orders cannot normally be cancelled after they have been placed.

Orders are sent automatically to our third-party fulfilment company for processing. This allows us to dispatch orders quickly, but it also means we may be unable to stop or change an order once it has entered fulfilment.

If your parcel has already been dispatched but has not yet been delivered, open your NZ Post tracking link and submit a parcel redirection request from the tracking page.

You can find your tracking link in your dispatch email or by logging into your Rude Coffee account and opening the relevant order.

Parcel redirection is managed by NZ Post and may not be available for every parcel, address or stage of delivery. A redirection request is not guaranteed to be successful.

You should also email hello@rudecoffee.nz as soon as possible with your order number and details of the requested change.

Purchases made somewhere else

Products purchased through a supermarket, retail store, stockist, expo, tasting, wholesale account or another third-party seller cannot be returned through the Rude Coffee online store for a change of mind.

Please contact the business you purchased the product from directly.

This does not affect any rights you may have if the product is faulty, damaged, incorrectly supplied or not as described.

Need a hand?

Email hello@rudecoffee.nz and include your order number so we can help as quickly as possible.

For the complete terms, please read our Shipping Policy and Refund Policy.

Nothing on this page limits or excludes any rights available to you under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

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